VitusVet Review

The verdict

VitusVet was founded in 2013 by veterinarian Dr. Mark Olcott and it shows: reminders by text, email, push and postcard, appointment and refill requests, two-way texting with photos that saves to the chart, digital forms, surveys and reviews, and a client app branded to your practice with records and due dates. Smart refill reminders and VetShipRx support an in-house pharmacy, and VitusPay adds Text to Pay, contactless payments and client payment plans. It integrates with Avimark, Cornerstone, Pulse, ImproMed, DaySmart and other established PIMS, with free onboarding and unlimited training. It rates 4.7 on Capterra from 70 reviews with 94 percent positive sentiment, and pricing is modular from about $99 per feature a month. The catches are no ezyVet, Neo, Shepherd or Vetspire integration and occasional reminder glitches.

VitusVet at a glance

See VitusVet in action

A quick look at the interface, so you know what you are getting before the trial.

What VitusVet does

The areas we lean on most in daily use, and how VitusVet handles each.

How VitusVet works day to day

VitusVet is veterinary client communication and payments software made by a veterinarian. It was founded in 2013 by Dr. Mark Olcott, a former partner at a multi-doctor small animal practice outside Baltimore, and co-founder Kalpesh Raval, to fix the client communication problems Dr. Olcott saw every day. Today VitusVet combines automated reminders, two-way texting, online appointment requests, a client app branded to your practice, prescription refill reminders and an online pharmacy option with VitusPay digital payments, and the company says thousands of veterinary professionals across North America use it, from small independent practices to emergency hospitals, mobile and equine veterinarians and multi-location groups.

Reminders are the foundation of VitusVet client communications, and they help veterinarians keep patient care on schedule. VitusVet sends service and appointment reminders by text, email, push notification and postcard, confirms appointments and lets clients request appointments and medication refills from their phone. Two-way texting with picture messaging lets the front desk send surgery updates and photos, and texts can be saved to the chart, which reviewers say cuts the time spent copying messages into records. Digital forms, client surveys and review requests, and real-time practice performance reporting round out the communication tools.

The client app is a real differentiator. It is branded to your practice rather than to VitusVet, and it gives pet owners their routine records, upcoming due dates such as vaccines and deworming, personalized reminders, appointment and refill requests and notifications in one place. The app also has a Share Records option for sending a pet's records on.

VitusVet markets itself as veterinary software that simplifies practice management, but it is not a full practice management system: it sits on top of your PIMS and handles the client side of the practice. For veterinarians, that means less time on the phone and more time on patient care. Appointment scheduling runs through online requests and digital reminders, so clients book and confirm without calling; pet owners get digital medical records, vaccine due dates and refill requests on their phone; and the practice team sees requests, texts and payments in one place. VitusVet sums up its goal as improving the connection between pet owners and care providers, and its list of benefits is practical: reduce no-shows, automate manual tasks, cut expenses, go paperless, save time, increase compliance and keep clients happy.

Pharmacy and payments are the second half of the platform. Smart refill reminders by text, email or push aim to fix low medication and preventive compliance; in a six-month study with Nutramax, VitusVet reports a 31 percent conversion rate on its digital refill reminders, and reviewers praise VetShipRx for keeping an in-house pharmacy competitive. VitusPay adds contactless payments, Text to Pay links that clients pay from their phone, affordable monthly payment plans for clients, free payment equipment and no-cost processing options, with Text to Pay available to US practices in USD.

Integration covers most of the older and mid-market PIMS. VitusVet integrates with Avimark, Covetrus Advantage, ClienTrax, Complete Clinic, Cornerstone, Covetrus Pulse and eVetPractice, DaySmart Vet and Vetter, DVMax, HippoManager, ImproMed Infinity and ImproMed Equine, Intravet and Via. Cloud systems such as ezyVet, IDEXX Neo, Shepherd and Vetspire are not on its integration list, so check before you buy if you run one of them. Onboarding is free, setup is fast, the company handles scheduling the integration with your veterinary team, and VitusVet offers unlimited live and video training for new hires and refreshers, plus free support.

VitusVet pricing is not published; packages are customized around the features you choose, and Capterra lists a starting price of $99 per feature per month. That modular approach is why reviewers who only need reminders and texting describe it as affordable compared with all-in-one platforms. One practice owner says they compared five solutions and chose VitusVet for service reminders, appointment reminders, appointment requests and text messages at an affordable price.

VitusVet reviews are among the best in the category. It holds 4.7 out of 5 from 70 reviews on Capterra, with ease of use and customer service at 4.7, value for money at 4.6 and features at 4.4, and 94 percent positive sentiment with no negative reviews in the sentiment breakdown; VetSoftwareHub shows 4.7 from 72 reviews. Users praise responsive support, easy reminders and client requests and the texting number matching the clinic number. Criticisms are smaller: reminders that occasionally misfire or repeat, confirmation texts that are hard to change, campaigns that are difficult to format, and non-clients able to submit appointment requests that look like client requests.

If VitusVet is not the right fit, the closest VitusVet alternatives are PetDesk, which supports more PIMS and adds phones and an AI scribe, Weave for phones, texting and reviews, Otto for scheduling, communication and payments, IDEXX Vello for ezyVet, Neo and Cornerstone practices, and AllyDVM for reminders and client apps. The verdict: built by veterinarians for veterinary practices, VitusVet is a well-supported way to add reminders, texting, a practice-branded app, refill reminders and payments to an established PIMS, and it is especially strong value for practices that want to pay only for the features they use. As a client communication solution it will not replace your PIMS, but it can improve daily operations, save the front desk hours each week and improve how your clinic stays in touch with clients between visits.

VitusVet pros and cons

Who should use VitusVet, and who should skip it

Is VitusVet right for your practice?

Here is how VitusVet fits each type of practice, and what to check for yours.

VitusVet scorecard

How VitusVet scored across our rubric. Every tool is measured on the same areas.

VitusVet pricing and plans

Real starting prices, dated and re-checked each pass. VitusVet does not publish pricing. Packages are customized around the features you choose, such as reminders, texting, appointment requests, pharmacy and payments, and Capterra lists a starting price of $99 per feature per month. Onboarding, training and support are free, and VitusPay offers free payment equipment and no-cost processing options.

VitusVet integrations

Tools VitusVet connects with out of the box, so it fits the stack you already run.

Support, training and deployment

How you can reach the VitusVet team, how they onboard you, and where it runs.

VitusVet alternatives

If VitusVet is not the fit, these are the closest tools we rank, in order.

How to test VitusVet before you commit

Every tool demos well. These are the checks that actually tell you whether VitusVet fits your practice, while the free trial is still running.

VitusVet FAQ

VitusVet reviews from real users

Verified reviews from people running VitusVet in the field. Every review is read by our team before it goes live, so this is honest signal, not spam.